We make every effort to package products ordered as well as possible to ensure that the products arrive undamaged. However, if a product arrives which is damaged or has defects, we will replace it whenever possible free of charge or alternatively provide you a full refund if you return the product to us at our address. We will make every attempt deal with all returns as soon as practically possible. This does not affect your statutory rights.
Our policy is to ensure that you are satisfied every time you place an order on our website. If you are unhappy with a product when you receive it please return it with the despatch note, unused, for a full refund within fourteen working days of the receipt. You do not have to give a reason when returning a product. We will refund your credit card after we have inspected the returned product and are satisfied that the product in question has been returned in the condition it was in when delivered to you.
We reserve the right not to refund the cost of delivery associated with the purchase of the product if the product has been dispatched, or fund the cost of returning any/all items of correct orders which have been accepted, signed for and subsequently cancelled.
Who Are We
Walnes Seeds are independent seed specialists with over 75 years of trading history. We mix and distribute all our grass and flora seed from our premises in Earl Soham, Suffolk.